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Shop Policies

Thanks for choosing us! Here lies all of our policy details to ensure a smooth and incredibly enjoyable shopping experience. Oh and by the way, by making a purchase, you agree to and acknowledge these terms.

Last updated: January 12, 2024


SHIPPING DETAILS ⬇️


1. Processing Time:

  • Orders are typically processed within 1-5 business days, excluding weekends and holidays.



2. Shipping Rates:

  • We offer flat-rate shipping within the entire world. Rates are calculated at checkout and will vary based on location and order size.




3. Shipping Methods:

  • We primarily use Canada Post for all shipments.
  • T shirts are shipped as oversized lettermail (Therefore, they don't come with tracking). If you prefer a tracking number, please reach out and we will be more than giddy to arrange this. Please understand that shipping cost will change in this case.
  • Reach out if you would like expedited shipping.




4. Tracking Information:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information, if necessary.
  • As stated earlier, all packages that can be sent as oversized lettermail will be sent as oversized lettermail. Shipping costs reflect this policy. If you would like tracking, please reach out and we can ammend the shipping costs to reflect your request.




5. Local Pickup Option:

  • For our Edmonton locals, we offer the option to pick up in person. Add the code: DOORDROP at checkout. This will enable free shipping. Then reach out to select a time.




6. International Shipping:

  • Yes we do.




7. Address Accuracy:

  • Please ensure your shipping address is accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.




8. Delays and Exceptions:

  • Unforeseen circumstances, such as weather conditions or carrier delays, may impact delivery times. We appreciate your understanding in such situations.




9. Order Changes:

  • Once an order is placed, changes cannot be made. Please review your order carefully before confirming your purchase.
  • Nevertheless, please reach out if this is the case. Chances are we'll be able to work something out if all parties are understanding.




RETURN POLICY ⬇️


1. Returns Eligibility:

  • We accept returns within 69 days of the purchase date AKA "Fine for 69."
  • To be eligible for a return, the item must be unworn (other than trying it on at home for a bit), clean, unwashed, and with everything intact.



2. How to Initiate a Return:

  • Please email us at [[email protected]]
  •  with your order number and the reason for the return.
  • Wait for a response from one of our 1,001 customer service representatives.




3. Return Shipping:

  • Customers are responsible for return shipping costs, except in cases where the return is due to a mistake on our part or a defective product.




4. Refund/Exchange Process:

  • Once we receive the returned item, we'll inspect it and notify you about the status of your refund or exchange.
  • If eligible, we'll issue a refund to your original payment method or process an exchange.




5. Damaged, Defective, or Wrong Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.




6. Lost Packages:

  • We're not responsible for lost or stolen packages. Please ensure you provide accurate shipping information.
  • Contact us if you have a feeling that your package "should have arrived by now".




7. Local Returns:

  • If you're Edmonton local, reach out and we can arrange an exchange in person!




PAYMENT DETAILS ⬇️


1. Ordering Process:

  • Customers can place orders through our website.
  • All orders are considered final upon confirmation.




2. Pricing:

  • Prices are listed in CAD.
  • Prices include tax.




3. Payment Methods:

  • Payments are processed through third-party services of Stripe and Paypal.




4. Security:

  • Your payment information is securely processed, and we do not store sensitive details.



PRIVACY POLICY DETAILS ⬇️

 

1. Information Collection:

  • We collect personal information such as name, address, email, and phone number when you place an order on our website.
  • Additionally, we may collect non-personal information like browser type, IP address, and pages visited to enhance your browsing experience.




2. Use of Information:

  • Personal information is used to process and fulfill your orders, communicate order updates, and respond to your inquiries. That is all.
  • Non-personal information is collected for website analytics and improvement.




3. Security:

  • Your information is stored securely, and we employ industry-standard security measures to protect against unauthorized access.




4. Third-Party Services:

  • We use third-party services (e.g., payment processors) to facilitate transactions.
  • These services have their privacy policies, and we encourage you to review them: 
  • Stripe's privacy policy: here.
  • PayPal's privacy policy: here.
  • Mailchimp's privacy policy: here.




5. Cookies:

  • Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.




6. Marketing Communication:

  • With your explicit consent, we may send you marketing emails about new products, promotions, or updates. You can opt-out at any time.




7. Data Sharing:

  • We do not sell or share your personal information with third parties for their marketing purposes.
  • Your information may be shared with trusted partners to fulfill orders and provide services.




8. Legal Compliance:

  • We may disclose personal information when required by law or in response to a lawful request by public authorities.




9. Changes to Privacy Policy:

  • We reserve the right to update our privacy policy. Any changes will be communicated through our website, on this page right here.




Contact Us:




Thank you for supporting our small local business! We appreciate that you're rad and are just trying to keep up.